Our Reviews

Things went very well. Except, I had forgotten to bring in a couple of coupons that would have saved me some money. As often as I have had my car serviced there, I would have thought those coupons would have been grandfathered in. Bring back Nikki!

The sales people where extlent ryan and Andy where great with me and My wife they explained everything to us about everything that we need to do and know

A little pricey , but diagnosed the problems so I know exactly what’s wrong with it. Changed my oil ,new filters and tire rotation. . I’d highly recommend getting your car done here .

Courteous staff and timely efficient service.

Took a while but all went well

Christopher in GM service WCH is a wonderful representative for the organization. Friendly, knowledgeable, effective and efficient.

Always on time and and informative .

When I picked up my vehicle from an oil change the check engine light was on. I had to leave my vehicle another night. The next morning I received a text saying "Mr. Johnson your vehicle is ready for pick up. I apologize for the inconvenience. The issue was the tech left your mass air flow sensor unplugged. We reinstalled it and cleared the check engine light.". Always before I receive a phone call. Luckily the snow was not bad and my parents were able to pick up my car. Also when I called to verify where the keys were I called the Washington Court House number. After waiting on the advertisement a person answer them had to transfer me to the location I called. It would be nice to be able to talk to a person without waiting on an advertisement and talking to someone in the location I called.

Everyone was kind and service was excellent and fast!

Very easy and straightforward and great to deal with

Great experience with Will. We like working with this dealer. However, Ally protections were not discussed as documents were being prepared. When salesperson came to our house, we were asked if we wanted the protections which were nice. However, these should have been discussed/ advised before we left the dealership. We were out on the spot and our expected monthly payment increased $36 per month. Please advise customers of total cost before final documentation is placed in front of the customer

Staff were great. Sales person Cole did a good job. Could have shown us more of the new features on the car. We were not shown purchase agreement before signing documents. $398 documentation fee is an absolute joke.... all documents are on a tablet. Week seriously consider going to another dealer if this fee appears next time without explanation

Will was absolutely amazing to work with! He made purchasing my first car super easy and seamless. He is very knowledgeable and personable and made the whole car buying process very enjoyable.

My oil change and tire rotation was done in efficient time. They were very courteous and gave me a list of future needs my car needed to have done with quotes with labor costs I was very pleased with the service I received. I will return.

I pulled right in and within an hour everything was completed. Everyone was very friendly as well.

I was in for some warranty work on my 2023 Terrain. Eric in the service department greeted me and checked me in. He laid paper floor mats and seat covers in my car to protect it, which I appreciated. I waited in the customer area for my car since it only took about an hour or so. Eric came and got me, explained what was done and gave me copies of the paperwork. There was no charge since it was warranty work. The service department did an excellent job, and Eric is always so friendly and accommodating. My overall experience, as always, was excellent!

Quick and thorough

Good

Chris, the service manager, went way above the call of duty in accommodating me. I had no appointment but he got me right in for a service and new battery. He also sent two technicians to my house to jump my truck since it would not start so I could get it to the dealership. I definitely got red carpet service! Mel Vince

Parts for OnStar not available, on back order indefinitely

Very disappointed with the service received.

Felt like we got a fear to be in a deal and your sales person, Cole Kirkpatrick was very professional and a very friendly person

Everything was great.

I do a lot of traveling back and forth to Cincinnati, I needed my oil change and tire rotation and a screw removed from tire. The technician was not informed about the tire issue and rotation, I didn't have time to wait another hour. The lady that took my information said she had only been working there two days, God bless her in the name of JESUS Amen.

I had my car serviced and everything was taken care of perfectly. Chris, the service manager at SVG in Washington courthouse Ohio, is always very friendly, professional, and accommodating. I had substantial rewards points that I completely forgot about when I settled up my account. I discovered it later and contacted him about an adjustment. I went back in and he credited back the original charge and re-ran it using the rewards points so I had a big savings on my bill. I also have some warranty work coming up and he will be in contact when my parts are ready. Also, Eric, the other guy in the service department, is also extremely helpful and friendly. He never fails to greet me and ask if he can help. It is such a pleasure to deal with them!

It was a good experience, but I ended up with a new problem. I will use SVG for service again. Very kind and knowledgeable staff.

We scheduled an oil change with a promotion for $20 off and a free tire rotation. We brought our key fobs as well to get the batteries replaced and were quoted $10-20 for that. We were asked if we wanted our filters replaced also and said sure, we were not quoted a price for this. When receiving our bill it was $230 and 1 key fob doesn't work at all and the other is no better than when we brought it in, working intermittently at best. Predatory sales and poor service overall. Not happy considering I prefer to only use dealership services, I will be going to Columbus or Cincinnati next time.

I am pleased with the GMC purchased at SVG. The employees were super helpful. Congratulations to Eddie on his first sell!

Great service. Feiendly.

Everything was fine

I was very impressed that the sales associate didn't try and sell me things I didn't need. He explained some things that might be needed in the future, but didn't push anything on me.

Very satisfied... Pop machine would be nice convenience in the waiting area...

The service was exactly what I hoped for. Easy and convenient drop off in the morning and great communication while service was being performed. Very convenient to have Corvette service close to home.

Courtney did an excellent job for me in the service department

I had an appointment for service. They got me right in on time and I waited in the lounge. It seemed like no time at all till my car was ready and everything was taken care of. Chris was at the service desk and he was super friendly and helpful!!

Great service

Quick and friendly.

Job was done right and appreciated. Only one complaint; when notified that the job was finished we were told that as soon as the paperwork was completed we could leave. That was an additional 25 minutes and I had to search out someone to track down the person who completed it.

Thank you kindly

Great service, honest and a enjoyable buying experience. Really appreciated the welcome feeling. The entire dtaff was friendly, knowledgeable and very helpful. Much appreciated

Car was fixed under warranty. It took about 2 weeks to get the part. They didn't call when part came in. I had to stop and ask about the status of the part. It was already there.

Had my oil changes and tires rotated Quick and good exsperience

Very professional and very helpfull

Very nice and friendly. I was in and out quick. Great service!

After truck bein serviced and so called everything checked got maybe 30 miles and now truck has to be towed. But they were sure quick to tell me 2 studs needed replaced. And goin to get my keys and receipt it had to be taken out of a different vehicle. Just lucky there was a salesman there to get in touch with someone.

Eric was our service advisor. He went above and beyond to get our vehicle repaired and convince the warranty company to cover it. Our engine needed totally rebuilt. He got it worked out so we only had to pay our deductible. If we need service any time in the future, we will go to SVG.

Comfortable with no issues.